Return & Refund Policy

Prime-Port Containers LLC

Overview

We stand behind the quality of our shipping containers and aim to ensure every customer is satisfied with their purchase. Due to the industrial nature of our products, returns and refunds are subject to the conditions outlined below.

Return Eligibility

You may request a return if:

• The container delivered does not match the agreed size, type, or condition
• There are major structural defects not previously disclosed
• You received the wrong container due to our error

🕒 Important: All claims must be submitted within 48 hours of delivery

Non-Returnable Items

We do not accept returns for:

• Containers sold “as-is” or with disclosed wear and tear
• Customized or modified containers (offices, homes, specialty builds)
• Containers that have been moved, altered, or resold after delivery
• Minor cosmetic issues (e.g., scratches, dents, surface rust)

Delivery Inspection

To ensure a smooth process:

• Inspect your container immediately upon delivery
• Report any issues within 48 hours
• Provide clear photo or video evidence

Failure to report issues within this timeframe may result in denial of your request.

How to Request a Return

Follow these simple steps:

1. Contact us with your order details
2. Submit photos or videos showing the issue
3. Our team will review your request within 2–3 business days
4. If approved, we’ll provide return or resolution instructions

⚠️ Do not arrange returns without our written approval.

Refund Policy

Refunds may be issued if:

• A return is approved due to defects or misrepresentation
• An order is canceled before shipment

Refund Details

• Processed within 7–10 business days
• Issued via the original payment method (where possible)
• Delivery and handling fees are non-refundable (unless the issue is our fault)

Replacement Options

When appropriate, we may offer:

• A replacement container of equal or higher value
• Repairs instead of a full return

Return Shipping Costs

• Covered by us if the issue is due to our error
• Otherwise, customer may bear return logistics costs

Order Cancellations

• Before dispatch: Eligible for partial or full refund
• After shipment: Not eligible for refund

Liability Disclaimer

We are not responsible for:

• Damage after delivery and acceptance
• Misuse, improper handling, or third-party modifications

Need Help?

For returns, refunds, or assistance:

📧 Email: [info@primeportcontainersllc.com]